We’re here to help
Flexible and responsive Helpdesk Service for Google Workspace (formerly G Suite) and other Cloud products.
We can help you with everything from setting up new accounts to troubleshooting complex technical problems.
We offer the following levels of support for Google Workspace and associated services:
Standard Service
Enhanced Service
Ad Hoc Service
Description
Standard Helpdesk Service, payable monthly or annually.
Features
- Initial account review
- Helpdesk portal access – helpdesk.refractiv.co.uk
- Questions answered by our friendly and knowledgeable team
- Account additions and removals (not including email migration or other offboarding requirements)
- Small admin panel changes
Fee
12 month contract – £35 per month for up to 15 users; additional users £1 per user per month.
Prices for larger accounts or short term contracts available on request.
Description
Our Managed Google Administrator service with a monthly contract. An initial discussion will set out the scope required. The service typically covers an expected 3 hours per month but can be customised to suit your requirements.
Features
All the features of the Standard Service plus:
- Initial Health Check to set up the service
- Admin panel changes as required
- Weekly account monitoring
- Monthly administration and security report
- Users review
- Devices monitoring
- Security review
- Helpdesk tickets
- Monthly administration review meeting
- User offboarding as agreed (including user to user email migrations using Google Data Migration tool)
- Patronum licences (advanced admin panel)
- 10% discount on training courses
Fee
12 month contract, payable monthly – £400 per month for up to 50 users.
Price for larger accounts or short term contracts available on request.
A £300 onboarding fee is payable. The service is set up in month 1 and reports are available from month 2 onwards.
Notes
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- For the best service we either request that you transfer your Google account to Refractiv or provide an admin user email address on your domain.
- All support services are available 0900-1730 weekdays, not including UK bank holidays.
- Access to our Helpdesk is limited to 2 named contacts unless agreed otherwise.
- Patronum licenses are included in our Enhanced Service – a set up fee may be payable to utilise the policies and signatures feature.
- Our Service Level Agreement is here.
Compare our Google Workspace Support Plans
*small admin panel changes with the Standard Service.
“Excellent support and advice from the Refractiv team. If you are looking for a team of knowledgeable Google Workspace experts, I highly recommend Refractiv.”
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