Refractiv Privacy Policy

The Effective Date for this Privacy Policy is 26th April, 2021.

Refractiv Limited (“Refractiv,” “We” or “Us”) respects your privacy and We are committed to compliance with the Data Protection Act 2018 and the UK General Data Protection Regulation.

This policy covers our websites as well as our products, applications and services, including Overdrive and G Suite Tips. By using a website, an application or service, or by purchasing, installing or using any of our products, you are consenting to our practices as described in this Privacy Policy.

Due to rapid changes in technology and privacy legislation, this Privacy Policy is subject to change without prior notice. Any such changes will be posted on this page. Your continued use of our products, applications and services following our posting of a change notice will constitute binding acceptance of those changes. Please see the Effective Date stated above.

Personal Data means information that by itself identifies an individual (such as a name and email address) as well as information that can be combined to identify an individual.

We will take measures to ensure that your Personal Data is only used for the purposes as set forth herein. To further the protection of your Personal Data, We have adopted a set of guidelines (outlined below) to describe the Personal Data We collect about you, why We collect it and how We use it.

We collect and use Personal Data in order to provide, support and market our products and services to businesses and other organisations. For example, We send emails or bulletins to customers, prospective customers and partners which contain business content, updates, promotions and other information; We also communicate with our customers and their employees through our helpdesk. You can opt out or unsubscribe from receiving promotional information at any time by clicking a link or button within an email for example although this does not exclude reasonable communications with you as a customer. We use public or third-party lists and data for marketing purposes, where necessary with suitable permissions or consents for use. Your Personal Data may be used or processed by third-party suppliers or partners of Refractiv for our own internal business processes such as accounting, email marketing and CRM.

We collect Personal Data from people who enquire about, purchase and use our products or services. Personal Data may be provided to us in a number of ways, including through a telephone or conference call, a registration process, by completing a form, requesting support or through logging in. We may use Personal Data in order to provide product support, updates and alerts, for billing and collection and other similar purposes.

If you provide data to us belonging to yourselves or other parties, including Personal Data, through using a website, application or product provided by Refractiv, then you are the Data Controller. Depending on the service provided, such data may be backed up on a server or by using a cloud service. Backed up data may be aggregated with other similar data and require paid-for professional services activity in order to delete all or part of the data. As Data Processor, Refractiv’s responsibilities and commitments are defined within the relevant customer agreement or contract.

We will not view or access your data except where specifically authorised or where reasonable limited access is needed as part of providing support and similar services. If you request support, it is assumed that We have express permission to access data as needed for the limited purpose of the request.

Your Personal Data will not be shared with parties outside of Refractiv, unless otherwise required by law, court order, or other government or law enforcement authority; however, your Personal Data may be used where necessary by authorised subcontractors or partners of Refractiv for specific activities such as product support or testing. We may share aggregate, non-personally identifiable information with our business partners and other affiliated third parties (eg the number of users who have visited a site on a specific day etc.). Refractiv may match aggregated user information with third party data. Also, We may disclose aggregated user statistics in order to describe our services to potential advertisers, partners and other third parties, and for other lawful purposes.

Periodically We may contact you with business content and information about our products and services.

If you ask us to do so and you are not a customer, We shall remove your Personal Data from our databases.

Refractiv contracts with one or more third parties to maintain and host websites and applications. Therefore, any information you submit, including Personal Data, may be placed and stored on a computer server or cloud service maintained by these third parties. As part of our security policy We use reputable suppliers and monitor their performance. Your use of our websites, products and applications and any provision of Personal Data you submit constitutes your acknowledgement that such information or content could pass through and may be stored in servers or services outside the control of Refractiv. You agree that Refractiv has no liability or responsibility for any such pass through or storage of same.

It should be noted that this Privacy Policy only addresses the use and dissemination of information that We collect from you. To the extent that you disclose any information to other parties, through other websites on the Internet linked to our websites, different policies may apply. Since Refractiv does not control the privacy policies of third parties, you are subject to the privacy customs and policies, if any, of that third party, and Refractiv shall not be responsible for the use or dissemination of your Personal Data by that third party. Therefore, We encourage you to ask questions before you disclose your Personal Data to others.

We are committed to using commercially reasonable security measures to protect your Personal Data and data. However, We cannot provide complete assurance that a breach or penetration will not occur. By continuing to use our applications, products and services you accept that it is not possible for Refractiv to guarantee the protection of your Personal Data and data against external threats such as hacking, viruses and other threats.

IP Addresses
An IP address is a number automatically assigned to your computer whenever you access the Internet. All computer identification on the Internet is conducted with IP addresses, which allow computers and servers to recognize and communicate with each other. Refractiv does log IP addresses, or the location of your computer on the Internet, for systems administration and troubleshooting purposes. However, We do not use IP address logs to track your session or your behaviour on a website or application.

What benefits do I receive from cookies?
Overall, the use of cookies helps to give you a customised experience on websites. Through the use of cookies, We will know what’s working and what’s not. That information is then used to keep our websites fresh and relevant to you the user. Cookies also allow the personalisation of any online services We may provide to You.

May I decline to accept a cookie?
You may decline to accept cookies by selecting an option on your browser to reject cookies or by clicking in a cookie warning notice when you visit a site. Other sites linked to the site may also send cookies; however We do not control such activities. If you decline a cookie, you may not be viewing a site in a way in which it was designed to be optimally presented.