A move to G Suite has delivered substantial cost savings, improved email mobility and provided a flexible and reliable business solution for regional building SME.

Based in Liverpool and with customers all over the North East of England, reactive building maintenance company W Whiteside Ltd, handle over 9000 call outs a year from companies such as Boots, Laura Ashley and Mitchell & Butlers.

Faced with ageing software and an often unreliable hosted Exchange server, the company had experienced a number of problems with its email: including loss of current and archived data, inability to share and access this information and problems with mobility. Being a responsive business, communication between the field and office team was key and access to archived email was also a ‘day to day’ necessity for smooth workflow.

Refractiv, a leading UK G Suite Premier SMB Reseller, undertook a comprehensive email migration in a short time frame and with little downtime, the impact on the business was minimised. G Suite now delivers an excellent 30GB of storage per user, a powerful and instant search capacity and a cohesive approach to mail, calendar and contacts for the company. Google+ has also proved to be a useful tool for social networking within the organisation and with cross platform accessibility the mobility problem has also been solved.

“Like many other SMEs we don’t have a big budget for IT but we also know that we need to keep pace with technology in order to remain competitive. Google Apps was perfect for us because it offered reduced costs, greatly improved the reliability and flexibility of our communication and could be delivered with short ‘downtime’. Our email communication is absolutely key to the responsiveness and success of our business therefore G Suite and especially Google+ and GMail, with all that it offers, has been a fantastic new asset both in the office and importantly to our field team”

Phil Todd, Commercial Director