With a skilled core team of 68 people based throughout Europe, The Performance Coach is a trusted leadership development and coaching consultancy who work with European businesses as well as global organisations operating across the UK and Europe.

Faced with the challenge of employees using a variety of different devices, email clients and calendaring solutions the management team was keen to introduce a consistent approach. This, coupled with the need to improve internal processes and communication, led to the solution of using Google Apps for Work.

With the support of Refractiv, a leading Google Apps Premier Partner, The Performance Coach implemented Google Apps for Work, allowing all employees to access Gmail and Google calendar. This now delivers great communication, a consistent approach to mail and calendar, plus impressive IT cost savings.

The move to Google Apps had an immediate and positive impact on the company’s internal communication, with the team using Gmail, chats, hangouts and calendar to discuss and share important information wherever and whenever required. Subsequently, with Refractiv’s assistance, The Performance Coach has moved key documents to Google Drive and implemented Nimble, a CRM package, to further improve communication with key clients.

Kate Hesk, Director of TPC, said, “Refractiv was faced with a challenging situation: 50+ users, mainly home-based and using different email clients and devices, who needed their email migrated to one simple, reliable system. The result? We now have a consistent, reliable email and cloud storage solution which has improved workflow and communications no end”.

After a successful and speedy switch to Google Apps, The Performance Coach continues to use Refractiv’s comprehensive Google Apps support package to provide technical support to both individual users and the company as a whole to gain the maximum benefit from the change.


For more information please email kate.smith@refractiv.co.uk