Google Apps drives disaster response through improved communication for 1900 users
Mats Randleff, IT Director for Stockholm, Sweden-based Polygon Group, said,
When disaster strikes, Polygon Group is often the first call companies make to help restore their facilities and critical documents. We also provide services like humidity control to prevent property damage, and consult on business continuity and disaster recovery plans. Nearly two-thirds of our 2,800-employees are mobile, so we can be on the spot for our customers whenever we’re needed.
Every minute counts when companies are trying to get back to business after a fire or flood, so our field technicians need reliable communication tools. We used various email systems across our 300 offices, but they needed rigorous IT support to stay up and running. We looked to the cloud for a single system our entire workforce could use and considered Microsoft 365 and IBM SmartCloud (since we’d been using Lotus Notes), but Google Apps stood out as a single, secure system with all the functionality we needed.
We believed our employees would quickly embrace Google tools, since Android was already our most widely used platform for mobile devices. When we tested Google Apps with 50 managers throughout Polygon and saw a 95% satisfaction rate, we wasted no time rolling out Apps to more than 1,900 users worldwide.
Since moving to Apps in spring 2013, we’ve achieved significant cost savings. We’ve reduced travel expenses because our workers use video-conferencing on Hangouts to meet rather than coordinate costly and time-consuming in-person meetings. IT support costs are down, too. In fact, compared to our previous Lotus Notes environment, our cost per user is about 50% less – which translates to about $480,000 in annual savings.
Global cooperation has also improved, particularly because group managers have embraced Google Sites as a strategic tool. They’ve created sites for business systems used to report on each group’s operational performance. Managers can monitor financial metrics, key performance indicators, and other information in a single environment that’s easy to use and share. We plan to create sites for our country management teams to track business performance for each region.
Google Apps opens up new ways of working at all levels within Polygon, from managers to field technicians. What began as a search for a new email system has evolved into a complete overhaul of our communications. Today, thousands of Polygon employees across more than a dozen countries communicate and collaborate with ease using Google Apps. The greatest benefit for us is that we now can provide a faster, more effective response to businesses in the challenging and courageous position of overcoming natural disaster.