CUSTOMER SUCCESS

Powering Seamless Collaboration for Next Step Heating

Next Step Heating - illustration

Next Step Heating, a specialist in sustainable heating solutions, took the opportunity to improve the way their team collaborates. To simplify day-to-day operations and improve collaboration, they moved away from Microsoft 365 and adopted Google Workspace.

The Challenge

Next Step Heating decided to switch to Google Workspace to take advantage of faster processing speeds, better usability, and superior integration with calendars and mobile devices.

However, they knew that a manual migration carried risks, so they sought a UK-based partner to facilitate a smooth migration of users and data to Google Workspace.

Their priority was securing a partner who could provide support, in addition to supplying the necessary Google Workspace licences.

The Solution

Next Step Heating decided to switch to Google Workspace to take advantage of faster processing speeds, better usability, and superior integration with calendars and mobile devices.

They recognised that moving data manually could be risky. To avoid migration issues, they chose Refractiv as their UK-based partner to help them smoothly transfer users and data to Google Workspace.

Their priority was securing a partner who could provide support, in addition to supplying the necessary Google Workspace licences.

Real-Time Problem Solving

The value of Refractiv’s partnership was proven during a critical “on-site” morning. Facing a communication blackout with no emails going in or out, the business faced significant disruption.

“Normally I would have had to wait until the evening to look into the issue, but a quick call with Refractiv at 9:30 am and they were able to advise what needed doing so there were no interruptions to communications that day.”

Kaspar Bradshaw, Renewable Engineer, Next Step Heating

Why Choose Refractiv?

Next Step Heating’s experience highlights the benefits of choosing a Google partner that prioritises high-quality customer service and technical expertise.

By moving to Google Workspace with Refractiv, they successfully integrated the full suite of productivity apps and gained access to a support team that prevents technical issues from slowing down their workday.

For UK businesses looking to modernise their workflow, Refractiv offers more than just Google Workspace licenses. We can help with:

  • Seamless migrations to move your business from legacy systems to Google Workspace with zero downtime.
  • Expert knowledge from specialists who understand the Google ecosystem inside and out.
  • Immediate assistance when technical issues arise, ensuring your business keeps running.

Whether you are looking to migrate from Microsoft 365 or want to optimise your current Google Workspace setup, Refractiv provides the expert, UK-based support your business deserves.

Contact us today for a consultation and see how we can make your transition to Google Workspace seamless and cost-effective.